Our Customer Promises and Commitments...
We will care about our customers, each other and our community
We will communicate
We will answer the phone with a live person
We will deliver on our promises
We will be there when you need us
We will inspect every part with care
We will treat every order with equal care
We will ship the right parts and the right quantity
We will ship on time
We will take responsibility
We will guarantee our services and products
We will call you back
We will provide accurate price and delivery information
We will advise you when your order is shipped
We will always make it easy to do business with us
We will be accountable for our actions
We will be on time for all appointments
We will bring something of value to each appointment
We will always demonstrate an attitude of can do
We will be knowledgeable
We will ask thoughtful questions
We will listen and act on our customers' needs
We will never take a customer for granted
We will always give the person we are speaking with 100% of our attention
We will go out of our way to help our customers and each other
We will exceed expectations
We will deal openly and honestly
We will provide open order reports
We will provide a performance report on ourselves to all our customers
We will maintain lot traceability
We will provide high quality packaging
We will color code to help receiving
We will band each layer on each pallet
We will shrink-wrap each pallet
We will check the seal on each bag
We will line each carton with a bag
We will mark mixed cartons
We will provide a detailed/easy to read packing list
We will provide custom labels
We will provide correct weights
We will ask how we are doing and act on your suggestions
We will be professional
We will look for solutions
We will be creative
We will be courteous
We will do the right thing
We will get it right
We will make it right
We will do what we say we will do
We will have what customers' want, when they want it
We will be proactive
We will be an expert resource for our customers
We will complete and return your quote when we say we will
We will invoice promptly
We will invoice as quoted, no surprises
We will provide the highest quality training
We will always work to find a better way
We will be committed to continuous learning
We will take as much pride in your business as you do
We will help you increase your sales
We will use creativity and value to differentiate and dominate
We will lead by example
We will never stop searching for ways to help improve your business
We will earn your loyalty with outstanding service, quality, and value